Shipping policy
1. Processing time
- Orders processed within 1–3 business days
2. Shipping rates & fees
- Flat rate, free shipping, or calculated rates
- Shopify allows:
- Fixed pricing
- Free shipping above a certain amount
- Carrier-calculated rates (UPS, FedEx, etc.)
3. Delivery time
- Estimated shipping time (e.g., 3–7 business days)
- Can vary by location
4. Shipping locations
- Domestic (within country)
- International shipping (if available)
5. Order tracking
- Whether customers get a tracking number after purchase
- Usually sent via email
6. Delays & issues
- Possible delays due to weather, customs, etc.
- What happens if a package is lost or damaged
7. Duties & taxes
- Who pays customs duties for international orders
8. Returns & exchanges (brief)
- Link to your return/refund policy